Horizon Hydraulic Sales & Service, the company behind BuyEnerpac.com, is an Enerpac Authorized Service Center in Richfield, North Carolina. We repair Enerpac and Simplex hydraulic pumps, cylinders, torque wrenches, jacks and other high-pressure hydraulic equipment using genuine Enerpac parts. Call (704) 463-1070 for a return authorization (RMA) number before you ship.

What we repair

  • Hydraulic pumps: hand, foot, air, electric and gas pumps, including P-Series, Turbo II, PA, ZA4, ZE, ZU4 and PU pumps
  • Hydraulic cylinders: RC, RCS, RCH, RR, RSM and high-tonnage cylinders, Simplex cylinders and workholding cylinders
  • Torque wrenches: S, W, RSL and DSX hydraulic torque wrenches and torque wrench pumps
  • Jacks: bottle jacks, toe jacks and other Enerpac lifting tools
  • Other hydraulic tools: presses, pullers, cutters, spreaders, valves and other Enerpac and Simplex components

Have other high-pressure hydraulic equipment? Call us and ask.

How to send equipment for repair

  1. Call for an RMA number. Call (704) 463-1070. Have the model number, the date code or serial number from the nameplate and a short description of the problem.
  2. Pack it securely. Mark the RMA number clearly on the outside of the box.
  3. Ship it to us: Horizon Hydraulic Sales & Service, 37615 Pauls Crossing Road, Richfield, NC 28137.
  4. We inspect it and contact you about the repair before the work goes ahead.

Equipment sent without an RMA number may be delayed or refused.

Turnaround and cost

Every repair is handled individually. Turnaround and cost depend on the equipment, its condition and the parts it needs, so we discuss each job with you directly. Call (704) 463-1070 to talk through your repair.

Signs your equipment needs service

  • A pump will not build pressure, will not hold pressure, or the handle sinks under load
  • A cylinder leaks oil at the plunger, drifts down under load or will not fully retract
  • Oil leaks at fittings, couplers or the reservoir
  • A torque wrench will not complete its stroke, will not ratchet or will not reach the set torque
  • Visible damage such as a bent plunger, a cracked body or a damaged saddle

Stop using damaged hydraulic equipment until it has been inspected.

Prefer to repair it yourself?

We stock genuine Enerpac repair kits, seal kits and replacement parts. Find the right kit with the Enerpac Repair Kit Finder, or browse repair kits, seal kits, pump repair parts and cylinder repair parts. Most kits are matched to the date code on the tool, so check the nameplate before ordering.

Calibration

We do not calibrate torque wrenches, gauges or load cells. Use an accredited calibration lab. Enerpac recommends calibrating hydraulic torque tools at least once a year.

Questions

Is Horizon an Enerpac Authorized Service Center?

Yes. Horizon Hydraulic Sales & Service is listed as an Enerpac Authorized Service Center on Enerpac's distributor locator. It is also a full-line authorized Enerpac distributor.

Do you repair Simplex equipment?

Yes. We repair Simplex cylinders, pumps and components as well as Enerpac equipment.

How do I send my tool in for repair?

Call (704) 463-1070 for an RMA number first, then ship the tool to our Richfield, NC address with the RMA number on the box.

How long does a repair take and what does it cost?

It depends on the equipment and what it needs. Each repair is handled individually, and we discuss the details with you before the work goes ahead.

Do you calibrate torque wrenches?

No. Calibration is done by third-party calibration labs.

Can I repair my Enerpac tool myself?

Many Enerpac pumps and cylinders can be rebuilt with a repair kit or seal kit. Use the Repair Kit Finder or call us with the model number and date code to get the right kit.

Contact us

Horizon Hydraulic Sales & Service (BuyEnerpac.com)
37615 Pauls Crossing Road
Richfield, NC 28137
Phone: (704) 463-1070
Email: info@buyenerpac.com